Support

On site - Field support

Our engineers are always ready to help you remotely and on site. As we install complete networks and systems, we can act and react really quickly in the case of an onsite break fix and or support enquiry.

We support, manage, and break fix Epos systems, local and cabled and wireless networks, CCTV systems, printers and computers, payment (PDQ) devices, and the list goes on.

Old or new, we have the knowledge, the experience and the willingness to help and solve your problems.

We also offer, out of hours, night and weekend on-site and remote support.

We believe Mac & Windows based operating systems can live in harmony in today’s businesses, you should no longer constrained by their differences. We don't just preach, we practice, our team of experienced support engineers use both Mac & Windows based devices on a daily basis.

Many of our clients ask us the question 'can I buy a Mac laptop for work?' our answer is YES. Apart from a few specific Windows only applications, we find the majority of our clients can switch to using Mac products without issue. Many of our clients use a Windows desktop in the office and choose a lightweight Apple Macbook to work on the go and from home, switching between them at will.

Often a 'best of both worlds' approach delivers the best results, the reliability and flexibility of a Microsoft server delivering business grade services to both Mac & Windows based computers. Services such as a business grade email exchange, seamless printer sharing, file sharing and permission control can be delivered, regardless of your preference of Mac or Windows.

We can deliver:

Full file sharing facilities
Exchange email integration
Cross-platform database solutions
Shared internet access
Cross-platform network printer sharing
Access to central file storage and backup

Cloud Services

Businesses no longer have to rely on ‘on-premises’ solutions for their IT infrastructure. An abundance of hosted services mean any business can now take advantage of the economies and scalability of the cloud.

know that cloud hosted services can be confusing. There are so many choices available for email, storage, file sharing, anti virus and anti-spam that it can be daunting to know how your company can benefit.

This is where we can really help, recommend the right solution for your business. Some companies will be able to move all their services to the cloud and shed the burden of in-house systems, whilst with others a hybrid approach may work best. We can advise where you could take advantage of the cloud to reduce overheads and increase efficiency.

We are highly skilled in a number of the world’s leading cloud products. To highlight a few here are some common examples of what we can implement & support.

Did you know that Microsoft 365 doesn’t come with backups?

We have multiple solutions:

Microsoft 365

Full enterprise class email, file storage and sharing, encryption, Office Suites and much more. The Microsoft 365 solution offers companies of all size to take advantage of having a full Microsoft server backbone with none of the hardware or large cost overheads.

• Exchange Email – gone are the days where you need to spend thousands of pounds on an in-house exchange server. From as little as £3.60 per month per user your company can enjoy the benefits of a full Microsoft Exchange email system with no hardware infrastructure costs. Seamlessly sync your emails across all your devices and securely access your email from anywhere around the world at any time.

• Full Calendar Integration – Along with Exchange Email you also benefit with a seamless calendar integration, with the ability to have shared calendars and grant access to team members as you need.

• Office 365 Suite – Always have the latest Office software on your devices. Includes Outlook, Word, Excel, & PowerPoint across both Windows and Apple Mac devises. Windows users can also use Access & Publisher. Each account can install office on up to 5 devices, so you can be sure your desktop & laptop is catered for.

• SharePoint File Storage & Sharing – Secure, scalable, file storage and sharing. Grant & limit access to files as you would with an in-house server, share files internally, collaborate with colleagues and share files externally if required.

• Online Video Meetings & Chat – Harness the power of Microsoft Teams. Have team chats online, host online meetings, share files and thoughts all from a single application.

The Microsoft 365 platform can also easily be used in addition to your current IT provision in a hybrid (partially in-house/cloud) solution, giving you the benefits of both worlds.

G-Suite

The Google collaboration powerhouse G-Suite can be an alternative choice for clients who need instant collaboration tools at their fingertips. Move away from desktop applications and harness the power of Google Docs, Sheets, Forms & Slides. Utilise Gmail for email and calendar and Google Drive shares for document collaboration. The G-Suite is a powerful tool for companies who live online.

Cloud Managed Anti-Virus

We work with some of the leading Anti-Virus vendors to provide cloud licensing, deployment and management of traditional Anti-Virus provision for both Windows and Apple environments. We can suggest and implement the most appropriate vendor for your business needs such as Sophos, Panda, BitDefender & AVG.

Cloud Backup

We offer a number of scalable cloud backup solutions which can be tailored to suit your business. We offer both 3rd party partner backup solutions as well as our own cloud solutions to ensure your data is safe in the event of disaster. As every backup requirement is different, contact us to discuss how we can ensure your precious data is backed up efficiently.